Returns and Refunds

  1. All about Returns and Refunds
  2. How to get refund
  3. How to fill out the registered mail
  4. How to do return delivery
  5. Bank transfer times

The products, you can find on the www.fgmscale.it website are under warranty for 24 months from delivery as required by Italian Legislative Decree no. 24/2002.

All purchases shall be subject to the provisions of Legislative Decree n. 185 of 22 May 1999, which entails the opportunity for the purchaser to exercise withdrawal right.

The consumer has the right to withdraw without penalty and the only costs involved are related to the return shipping.The right of withdrawal can not be exercised by operators such as dealers and workshops.

 1. All about Returns and Refunds

The withdrawal right is the possibility to return the item purchased and to get refund.
The consumer may exercise his right of withdrawal within 10 working days of order delivery.

Make sure you get your delivery parcel intact, otherwise you may sign the document courier as ‘Goods Unchecked’ specifying the nature of the damage. Customer may not benefit any insurance coverage for no reported anomalies to the courier.

2. How to get refund

To exercise the withdrawal right please send a registered mail not later than 10 working days from the date of delivery to the following address:

  • FGM SCALE srlu
  • Via dell’Artigianato, 10 – 67039
  • Sulmona (AQ)
  • Italy

Please send an e-mail to our address info@fgmscale.it and inform us about complaint; however, in order to get refund, we need to receive registered mail within 48 hours from the date of sending e-mail

3. How to fill out the registered mail

In order to exercise withdrawal right you need to complete properly the registered mail with following information:

  1. Invoice number and Reference Number
  2. Products code, or in case of partial withdrawal, indicate only the product code you return
  3. Bank coordinates to do bank transfer
  4. After sending registered mail, please contact FGM SCALE srlu company to enabling items return.

Please send registered e-mail to the following address:

  • FGM SCALE srlu
  • Via Dell’artigianato, 10 – 67039
  • Sulmona (AQ)
  • Italy

4. How to do return delivery

Having authorization to return items by FGM SCALE srlu, make sure to package properly the items in order to protect manufacturing cover.

Please send return items within 10 working days from the date of items delivery via a courier to the following address:

  • FGM SCALE srlu
  • Via Dell’artigianato, 10 – 67039
  • Sulmona (AQ)
  • Italy

Buyer will be charged for delivery return costs

 5. Bank transfer times

FGM SCALE srlu will refund according to procedure agreed upon receipt and inspection of the goods. The refund will be made no later than 30 days after receiving notice of return.

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