1. All about Returns and Refunds

The withdrawal right is the possibility to return the item purchased and to get refund.

The consumer may exercise his right of withdrawal within 10 working days of order delivery.

Make sure you get your delivery parcel intact, otherwise you may sign the document courier as ‘Goods Unchecked’ specifying the nature of the damage. Customer may not benefit any insurance coverage for no reported anomalies to the courier.

2. How to get refund

To exercise the withdrawal right please send a registered mail not later than 10 working days from the date of delivery to the following address:


Via dell’Artigianato, 10

67039 Sulmona (AQ)


Please send an e-mail to our address info@fgmscale.com and inform us about complaint; however, in order to get refund, we need to receive registered mail within 48 hours from the date of sending e-mail.

3. How to fill out the registered mail

In order to exercise withdrawal right you need to complete properly the registered mail with following information:

  1. Invoice number and Reference Number
  2. Products code, or in case of partial withdrawal, indicate only the product code you return
  3. Bank coordinates to do bank transfer

After sending registered mail, please contact FGM SCALE srl company to enabling items return.

Please send registered e-mail to the following address:


Via Dell’artigianato, 10

67039 Sulmona (AQ)


4. How to do return delivery

Having authorization to return items by FGM SCALE srl, make sure to package properly the items in order to protect manufacturing cover.

Please send return items within 10 working days from the date of items delivery via a courier to the following address:


Via Dell’artigianato, 10 – 67039

Sulmona (AQ)


Buyer will be charged for delivery return costs

5. Bank transfer times

FGM SCALE srl will refund according to procedure agreed upon receipt and inspection of the goods.

The refund will be made no later than 30 days after receiving notice of return.