1. All about Returns and Refunds

The withdrawal right is the possibility to return the item purchased and to get a refund. The consumer may exercise his right of withdrawal within 10 working days of order delivery.

Make sure you get your delivery parcel intact, otherwise you may sign the document courier as ‘Goods Unchecked’ specifying the nature of the damage. Customer may not benefit any insurance coverage for no reported anomalies to the courier.


2. How to get refund

To exercise the withdrawal right please send a registered mail not later than 7 working days from the date of delivery to the following address:


Via Dell’Artigianato, 10

67039 Sulmona (AQ)


Please send an e-mail to our address info@fgmscale.com and inform us about complaint; however, in order to get a refund, we need to receive registered mail within 48 hours of sending the e-mail.  


3. How to fill out the registered mail

In order to exercise withdrawal right you need to complete properly the registered mail with following information:

1.     Invoice number and Reference Number.

2.     Product codes.

3.     The bank details for the transfer.

After sending the registered letter, contact FGM SCALE srl to obtain authorization to return the goods.Please send registered e-mail to the following address:


Via Dell’artigianato, 10

67039 Sulmona (AQ)



4. How to do a return delivery

After having been  authorized  to return the goods from the operator, ship within 10 working days from receipt of the goods by courier to:FGM SCALE srl

Via Dell’artigianato, 10 – 67039

Sulmona (AQ)


The shipping costs for returns are to be paid by the buyer

It is not possible to return ladders with added accessories.

It is not possible to return customized ladders.

Not receiving the ladder in its original packaging, the return is refused.


5. Bank transfer processing times to the customer

The FGM SCALE srl will provide  the refund through  modality agreed upon after receiving and checking the goods.

The refund will be made no later than 30 days after receiving the return notice.